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FAQ
Find our most frequently asked questions here.
Is VaultCord safe to use?
Is VaultCord safe to use?
Yes. VaultCord uses Discord’s official OAuth2 system and follows Discord Developer Terms. Our application is Verified by Discord. We never ask for your Discord password, and all sensitive tokens are encrypted. Why trust us? VaultCord’s owner previously owned KeyAuth, a developer platform with 190,000+ users. You can also review our TrustPilot feedback to assess our reputation: TrustPilot
Is VaultCord free? Is Premium required?
Is VaultCord free? Is Premium required?
What does Premium include?
What does Premium include?
How do I pull members from my server?
How do I pull members from my server?
Open the Members tab in your dashboard and select Pull Members. This syncs your server member list with VaultCord. Watch a quick walkthrough here: Video tutorial.
Is my custom bot online 24/7?
Is my custom bot online 24/7?
Yes. We host your custom bot 24/7 on all plans, including the free plan.
What permissions does the bot need?
What permissions does the bot need?
At minimum, the bot needs: - Create Invites - Manage Roles. Please do not give your bot Admimistrator because Discord has a history of wrongly suspending unverified bots that are Administrator in a server that got banned. So if you’re using the custom bot and it’s not a verified Discord App (ID verify), then don’t give the bot Administrator.
What does VaultCord back up?
What does VaultCord back up?
VaultCord focuses on backing up server structure, such as categories, channels, roles, forums, automod rules, permissions, emojis, and bans. Message content and individual member role assignments are also possible to backup
Can I restore a backup to a new server or do a partial restore?
Can I restore a backup to a new server or do a partial restore?
Yes. You can restore to a new or existing server. Partial restores (for example, specific roles or channels) are supported where applicable, helping you merge structure without overwriting everything.
What data does VaultCord collect?
What data does VaultCord collect?
We collect only what is necessary to provide verification and backup features, such as user IDs, guild IDs, and configuration data you set. We do not store Discord passwords. Access tokens are encrypted and can be revoked at any time via your Discord Authorized Apps settings or in the VaultCord dashboard.
Can I view IP addresses of users who verify?
Can I view IP addresses of users who verify?
Yes this is a premium users can view IP address by default. This can be turned off in the Security tab of VaultCord settings. Also, you can optionally enable the ability to view member’s emails, private profile connections, and all Discord servers their account is in!
How do I remove my data or revoke access?
How do I remove my data or revoke access?
Read our Privacy Policy to understand the numerous ways we allow both VaultCord customers and random members to opt-out.
What happens if Premium expires?
What happens if Premium expires?
Can I manage multiple servers and collaborate with a team?
Can I manage multiple servers and collaborate with a team?
Yes. You can manage multiple servers from one account. You can also grant dashboard access to trusted team members with role-based permissions so they can help configure verification and backups without sharing your login.
Does VaultCord comply with Discord’s Terms and rate limits?
Does VaultCord comply with Discord’s Terms and rate limits?
Yes. We use official APIs, respect rate limits, and design features to comply with Discord policies. If Discord’s platform rules change, we update VaultCord accordingly to keep your server compliant.
How do I fix an error or get support?
How do I fix an error or get support?
Message the VaultCord support team. Please include your server ID, a brief description, and screenshots or error codes so we can assist you quickly.
What if the bot is removed or loses permissions?
What if the bot is removed or loses permissions?
If the bot is kicked or loses required permissions, verification and backups may pause. Re-invite the bot with the recommended permissions and re-run Pull Members if needed. Your saved configurations remain intact.
Do you offer invoices, refunds, or cancellations?
Do you offer invoices, refunds, or cancellations?
You can cancel anytime from your dashboard. Billing cycles continue until the end of the current period, after which you will move to the free plan automatically. Invoices and receipts are sent via email. Refunds are handled per our posted refund policy.