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If you’ve added money to your account or received a refund but don’t see the updated balance in your dashboard, don’t worry. This guide explains the most common reasons your funds might not show up and how to resolve them.
Quick check: Make sure you’re viewing the right balance page: Marketplace Balance.
  1. Missing Refund After a Purchase
If you bought members from our Marketplace and got a refund, but your balance still shows $0.00, try these steps: Wrong Account / Email Mismatch This is the most common reason for missing funds. Some users sign up for VaultCord with one email, but use a different email when making a purchase.
Important: Refunds are automatically processed to the account associated with the email address used during the order.
  • What to do: Check if you have another VaultCord account linked to the email you used for your purchase. Your money is probably there.
  • Tip: Use the same email for your account and your orders to keep things simple.
Session Sync Issue If you’re sure you’re in the right account but still don’t see your refund:
  • What to do: Log out and log back in. This refreshes your dashboard and updates your balance from our database.
  1. Deposited Funds (Top Up) Not Showing
If you’ve added funds to your account using our Top Up system but your balance hasn’t updated:
1

Wait for Confirmation

Depending on your payment method, it might take a few minutes for your transaction to be confirmed by the blockchain or payment processor.
2

Perform a Relog

In 90% of cases, your funds are already in your account, but the dashboard may be showing old data.rofile icon.
  • Select Log Out.
  • Log back in using your credentials.
3

Check the Correct Balance Tab

Make sure you’re checking your Marketplace Balance and not another settings page.
Still Need Help? If you’ve tried logging out and back in and checked your email addresses, but your funds are still missing after 30 minutes, please contact us.

Contact Live Chat Support

Our support team is available through Live Chat on our website. Please share your Order ID or the email you used for the transaction so we can help you faster.