> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vaultcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Marketplace Balance Issues

> Troubleshoot common issues with marketplace refunds, top-ups, and missing balances.

If you’ve added money to your account or received a refund but don’t see the updated balance in your dashboard, don’t worry. This guide explains the most common reasons your funds might not show up and how to resolve them.

<Info>
  Quick check: Make sure you’re viewing the right balance page: [Marketplace Balance](https://dash.vaultcord.com/market-balance).
</Info>

1. Missing Refund After a Purchase

If you bought members from our Marketplace and got a refund, but your balance still shows \$0.00, try these steps:

Wrong Account / Email Mismatch

This is the most common reason for missing funds. Some users sign up for VaultCord with one email, but use a different email when making a purchase.

<Warning>
  **Important:** Refunds are automatically processed to the account associated with the email address used **during the order**.
</Warning>

* What to do: Check if you have another VaultCord account linked to the email you used for your purchase. Your money is probably there.
* Tip: Use the same email for your account and your orders to keep things simple.

Session Sync Issue

If you’re sure you’re in the right account but still don’t see your refund:

* What to do: Log out and log back in. This refreshes your dashboard and updates your balance from our database.

***

2. Deposited Funds (Top Up) Not Showing

If you’ve added funds to your account using our Top Up system but your balance hasn’t updated:

<Steps>
  <Step title="Wait for Confirmation">
    Depending on your payment method, it might take a few minutes for your transaction to be confirmed by the blockchain or payment processor.
  </Step>

  <Step title="Perform a Relog">
    In 90% of cases, your funds are already in your account, but the dashboard may be showing old data.rofile icon.

    * Select **Log Out**.

    * Log back in using your credentials.
  </Step>

  <Step title="Check the Correct Balance Tab">
    Make sure you’re checking your [Marketplace Balance](https://dash.vaultcord.com/market-balance) and not another settings page.
  </Step>
</Steps>

***

Still Need Help?

If you’ve tried logging out and back in and checked your email addresses, but your funds are still missing after 30 minutes, please contact us.

<Card title="Contact Live Chat Support" icon="headset" href="https://vaultcord.com/discord">
  Our support team is available through Live Chat on our website. Please share your Order ID or the email you used for the transaction so we can help you faster.
</Card>